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Usability and Workflows that Attract and Retain Clinicians

Thursday, March 7, 2019 | 1:00 p.m. ET, 12:00 p.m. CT

Usability and Workflows that Attract and Retain Clinicians
Thursday, March 7, 2019 | 1:00 p.m. ET, 12:00 p.m. CT

We know that job satisfaction is associated with less chaos, more cohesion and more communication1, and that 70% of clinicians experience HIT-related stress2. But how do we reconcile the two, especially with growing concerns over clinician shortages in human services? Once it’s determined that increasing clinician satisfaction is a priority, where do we begin?

Join us for a Behavioral Healthcare Magazine webinar, Usability and Workflows that Attract and Retain Clinicians, on March 7th at 1pm ET. We’ll dissect how to discover what is driving clinician satisfaction (or dissatisfaction) at your organization, and the practical steps your organization can take to drive usability and workflows that care teams expect and deserve.

Upon completion of this webinar, attendees will be able to:
  • Learn how to optimize EHR workflows with multidisciplinary teams providing whole-person care
  • Consider interoperability requirements and needs within and outside of the organization when designing EHR workflows
  • Assess treatment plans that promote care coordination with multiple contributors
  • Evaluate varying technological preferences and expectations among providers

About the Speakers
Neal Tilghman, MPA
Addiction Treatment General Manager, Netsmart

As General Manager of Addiction Treatment, Neal Tilghman endorses a client focused and strategic market model around Netsmart’s Addiction Treatment solutions with a keen awareness of the current state of addictions while maintaining a forward-looking approach as to where our clients need to be and how we get them there with the appropriate technology. As an advocate of integrated care and its inclusion of addictions, Neal promotes whole-person care as the best means to improve patient care, achieve better outcomes and reduce costs.

Tricia Zerger
Director of Marketing, Human Services, Netsmart

As Director of Marketing, Human Services for Netsmart, Tricia Zerger analyzes and interprets Netsmart client requirements and trends in the human services ecosystem, assuring solid alignment in the development of Netsmart solutions and services. She also advances Netsmart thought leadership in the industry and assures that company messaging aligns with human services market drivers. Tricia has a master’s degree in Professional Counseling and serves as one of two Netsmart Certified Mental Health First Aid Trainers. Netsmart has certified 500+ of its more than 1,700 associates in various locations across the country, with a goal of 100% certification.

Kathryn Sterling, LPC
Clinical Outpatient Manager, Cornerstones of Care

Kathryn has been the Clinical Outpatient Manager of Western, Missouri Outpatient Therapy for 2 years.  Previous to this position, Kathryn worked for five years as an Outpatient and In-home Therapist for Cornerstones of Care. Kathryn gained her undergraduate degree from Northwest Missouri State University and her master’s degree from University of Missouri-Kansas City. In accordance with Cornerstones of Care, Kathryn utilizes the Sanctuary Model which represents a theory-based, trauma-informed, evidence-supported, whole culture approach to ensure advocacy and support to staff, children, and families within the community.

Sponsored by:

1. A Cluster Randomized Trial of Interventions to Improve Work Conditions and Clinician Burnout in Primary Care: Results from the Healthy Work Place (HWP) Study
2. Physician stress and burnout: the impact of health information technology

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