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Measures of Success: React Less, Lead Better, Improve More
Tuesday, Feb. 5, 2019 at 2 p.m. Eastern Time
Presenter: Mark Graban, president, Constancy, Inc.


The metric has gone up since last month – should we celebrate? Does that mean we have a trend and we’re on the right track? Oh no, that metric is down and is now worse than our goal – should we react and look for a root cause? The answers to those questions could be yes, no, or maybe.

In this webinar, Mark Graban will explain how a method called “Process Behavior Charts” can help us in our improvement work and the ongoing management of our healthcare organization. Process Behavior Charts also help us answer the questions posed above.



Mark Graban is author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen

He serves as a consultant to organizations through his company, Constancy, Inc and is also a senior advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell.
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