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Implementing Remote Disconnect in a Water Utility

Tue, Oct 30, 2018 2:00 PM EDT



Remote disconnect/reconnect metering technology has been available in the water industry for over five years.  During this time, water utilities across the country have embraced the new ability to remotely manage water service.  The ability to remotely manage service through AMI allows utilities to improve customer service throughout their customer base.

Remote disconnect metering (RDM) has obvious benefits for municipalities and utilities who experience high account turnover with migratory populations (university towns or snowbird areas) and who have chronic shutoffs/reconnections due to non-payment.  Utilizing remote disconnect, utilities are able to improve employee safety, reduce labor and operational costs, and reduce their carbon footprint.  Field crews and service vehicles will no longer have to be dispatched to connect or disconnect water services.

Utilities who embrace remote disconnect are faced with evolving business processes.  In addition to the clear benefits of RDM, there are also processes and procedures that need to be put in place by each utility to ensure maximum benefit to the utility, and maximum value to the utility customers.

Pace Water System, located in Pace Florida, implemented remote disconnect technology beginning in 2016.  In the past two years Pace has installed 160 RDM meters with plans for an additional 1,000 in the near future.  During this time, Pace has found instant, and measurable value from the system.  During this presentation, Randy Hunsucker and Damon Boutwell of Pace will explain how they have implemented new business processes and found benefits to the system not previously expected.

Presenters:
  • Randy Hunsucker - AMI Specialist – Pace, FL Water System
  • Damon Boutwell - General Manager – Pace, FL Water System
  • Thomas Butler – Director of Business Development – Mueller Water Products

Sponsored by: Mueller Systems




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