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The Many Uses for Remote Shutoff Applications

Thu, Feb 22, 2018 2:00 PM EST

With pressure to run more efficiently, water utility managers must find ways to save time and money, while continuing to provide excellent customer service. Many utilities currently have manual processes in place for executing service turn-on/shutoff events. 

An example of such process entails the utility billing staff and customer service representatives completing account analyses and processing paperwork before a work order gets transmitted to a field technician.  Then the technician has to drive to each location to manually shut off the water.  The process repeats itself to turn back on the service.

Such manual processes can be detrimental to utility productivity.  Slow response can cause poor customer relations through delayed shutoff in response to leaks or greater issues in times of major emergencies that cause higher volumes of shutoff requests. Utilities can benefit from the efficiency opportunities provided from remote shutoff applications, but there are many factors to consider and navigate.

Through expertise and experiences shared during this webinar, you will be enabled to:
  • Learn from case examples of other utilities leveraging remote shutoff applications
  • Understand how remote shutoff applications impact utility distribution crews, billing and customer service staff and customers
  • Determine your utility's use cases including non-payment, system maintenance, public protection and more
  • Use available technologies to support remote shutoff processes
Travis Smith, Director of Smart Water, Sensus, a Xylem brand

This educational webinar is sponsored by: Sensus

CEU REQUEST FORM: It is the responsibility of attendees to contact their state approval boards to verify whether they accept webinars for credit. It is free to attend a Water Finance & Management webinar. If you would like a CEU certificate for attending there will be a $10 administrative fee. Click here for CEU Form (PDF).
Any views or opinions presented in the webinars are solely those of the presenter/s and do not necessarily represent those of Benjamin Media, Inc. Nor does Benjamin Media Inc., endorse any products or methods presented.

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